Shipping Policy

Order Processing:

  • Orders are processed within 1-2 business days.
  • We do not process or ship orders on weekends or holidays.
  • During high order volumes, processing may take additional time. We will notify you of any significant delays.

Shipping Rates & Delivery:

  • Shipping costs will be calculated and displayed during checkout.
  • Standard Shipping: Estimated delivery time: 3-5 business days.
  • Expedited Shipping: Estimated delivery time: 1-3 business days.
  • Overnight Shipping: Estimated delivery time: 1 business day.

Order Tracking:

  • You will receive a shipping confirmation email with tracking information once your order is shipped.
  • Tracking details will be available within 24 hours of shipment.

International Shipping:

  • We currently only ship within the United States. More information will be added on International Shipping shortly.

Customs & Duties:

  • GentorUSA LLC is not responsible for any customs duties or taxes applied to your order. These charges are the buyer’s responsibility.

Shipping Issues:

  • We are not liable for any products lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

Return & Refund Policy

Returns:

  • You have 30 days from the date of purchase to return items for a refund or exchange.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
  • Certain items are non-returnable, including perishable goods, intimate items, and hazardous materials.

Non-returnable items include:

  • Gift cards
  • Downloadable software
  • Health and personal care items

Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed and automatically applied to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@GentorUSA.com.

Return Shipping:

  • You are responsible for covering the cost of return shipping.

Contact Us:

  • If you have any questions or concerns about our shipping or return policy, please contact us at info@GentorUSA.com.